Refund policy

Last updated: May 6, 2026

At Divine Wrapped Co., every gift box is thoughtfully prepared and carefully packaged to create a meaningful gifting experience.

Due to the personal and delicate nature of our products, we are unable to accept returns or exchanges at this time.

However, your experience matters deeply to us. If a gift arrives damaged, incomplete, or incorrect, please contact us within 48 hours of delivery and we will do our best to make it right.

To help us assist you quickly, please include:

  • Your order number
  • Clear photos of the item and packaging
  • A brief description of the issue

Depending on the situation, we may offer:

  • A replacement item
  • A partial or full refund

Non-Returnable Items

For hygiene and product safety reasons, we cannot accept returns or exchanges on:

  • Opened self-care products
  • Candles
  • Tea or consumable items
  • Personalized or custom gift boxes
  • Sale items
  • Gift cards

If you have any questions before placing an order, we are always happy to help.

Contact:
Divine Wrapped Co.
Email: divinewrappedco@gmail.com